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Installation, maintenance,
and customer support

From choosing count sites to maintaining counters, Eco-Counter is always there to support you. Our counting systems are  designed to be simple to use and install, with no specific training needed.

 

However, it is sometimes more efficient to outsource installation and maintenance to free up resources for other tasks. Even if you have your own team to do the job, extra guidance from those who have done it before can speed up the process. In these cases, we have just the expertise you need.
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Installation and maintenance

At Eco-Counter, we are your partners. Our goal is to deliver the best possible data so you can make the best possible decisions. A big part of this is making sure your counters are installed and function correctly. Therefore, we offer our expertise in the field in three ways: full service, installation assistance, and maintenance visits.
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Installation assistance

Already have a team for installations? Make their job easier and more efficient with our remote installation assistance. With the help of one of our experts, we can support your team and answer questions during the installation or even before they go out in the field.
Get install assistance
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Maintenance visits

To keep your counters in peak condition all year round, take advantage of our maintenance visits. Our team will come to check on your counters, replace batteries, do repairs, and deliver a diagnostics report on your entire fleet. Your can schedule regular visits, or call us for an ad hoc visit.
Schedule a maintenance visit
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Customer support

Our customer service team is based in North America, making it easy to assist clients on a day-to-day basis with all their needs. Our team is ready to help with anything from technical concerns, count program planning, data analysis, and more.
 
This service is included for all clients, and easily accessible via a toll-free number in the U.S. and Canada. Wherever you are in your counting journey, our team is happy to assist!